Porting your Phone Number to a Vida AI Phone Agent

Moving an existing phone number to your Vida AI Agent takes just a few steps. The workflow is designed to minimize downtime while ensuring regulatory requirements are met.

Why Port Instead of Forward?

• Seamless Caller Experience – Keep the number customers already know.

• Cleaner Analytics – All call / SMS traffic is tracked directly in the agent.

• Lower Long‑Term Cost – Avoid double‑billing for forwarding services.

Prerequisites

1. Active Number – The number must remain active with your current carrier until the port completes.

2. Account Authority – You’ll need whatever credentials (e.g., PIN, account passcode) your existing carrier requires for number transfers.

3. Completed Port‑Out Form – Download and fill in the standard Letter of Authorization (LOA) & Billing Record. (Insert link to your form here)

Step‑by‑Step

1. Fill Out the Port‑Out Form
   • Include the exact service address and account name on file with your current carrier.
   • Double‑check the Service Provider Account Number and Billing Telephone Number (BTN).

2. Email Vida Support
   Send the completed form to help@vida.io and include:

   • The agent username (e.g., my‑support‑bot)

   • The phone number you’re porting (formatted +1‑XXX‑XXX‑XXXX)

3. Provide Any Required PIN/Passcode
   If your current carrier uses a port‑out PIN or security code, reply to the same email with that code. We’ll attach it to the port request.

4. Vida Schedules the Port
   Our provisioning team submits the request to the losing carrier and books the first available transfer window. Typical lead time is 3–5 business days for U.S. local numbers.

5. Confirmation & Cut‑Over
   We’ll email you the Firm Order Commitment (FOC) date—the exact day and time the number will move. On that date, traffic will automatically route to your AI Agent. No further action is required on your end.

What Happens During the Cut‑Over?

• Service Interruption – Most ports complete with under one minute of voice/SMS downtime.

• Agent Testing – We monitor call/SMS flows and will notify you once tests pass.

Frequently Asked Questions

Next Steps

Once you’ve confirmed the FOC date, let stakeholders know about the transition window. After cut‑over, review your agent’s Call History and Conversation Logs to verify everything is flowing as expected.

Questions? Reach out any time at help@vida.io—we’re here to help!